Compare various types of information systems Assignment

Compare various types of information systems - Assignment Example A connected term is call centre, a place that patrons call to place orders, amid many other things. The World Wide Web provides the likelihood of a new, fairly cheap, and effectively average user interface to assist desks and also to call centers and seems to be influencing further computerization in help desk service (Bruton, 2002). According Bruton (2002) an average help desk provides a single point of contact for users to get help. Usually, the help desk deals with requests by utilizing help desk software, or issues tracking system, which facilitates the help desk operators to keep track of the user requests utilizing identifier, easily find solutions to frequent questions, prioritize cases, and so forth. Bigger help desks make use of distinct levels to manage distinct types of requests. The first-level is normally established for answering likely the most frequent questions, or for providing answers that traditionally belong in a knowledgebase or FAQ. There are various desktop mo dels to select from, but it quite difficult to be in a position where External IT cannot offer you with the level of support you require. Full Business FlexSupport This the Support plan which a couple of years ago increased the service bar in the IT outsourcing industry. Full Business FlexSupport offers any business the alternative of positing a Held Desk ticket online. On those rare situations when the problem needs a intense level of professionalism the ticket can escalated to LevelTwo (Bruton, 2002). Escalation FlexSupport This is the plan for organizations that have an in-built Help Desk or an IT Director who can be on instant call. If the enterprise selects this option the IT technician will be offered a flexibility of handling off the baton and having External IT support of the organization at the time when the internal Help Desk is closed. Support in the cloud is not the same as typical IT support. It is extremely skilled and hugely dedicated area. For this rationale, the Sup port people at External IT are well all experienced. On the other hand, Automatic Ticket Routing is as well an alternative if the company has an in-built Help Desk (External IT, n.d.). Dedicated FlexSupport This hailed as one of the highest level of service. The organization will have a full-time Support-Engineer, or Engineers committed to the company’s detailed requirements. This service includes a direct dial alternative to an engineer. Limited FlexSupport This is the customer support for email and web applications only. The company will usually have the help with its portal Desktop, local Outlook configuring, Office Web Apps, amid other applications. Vendor-Identifying Vendor Options The DHCP plan for IPv4, RFC 2131, explains options that permit the end user to show its vendor variety, and the DHCP customer plus server to replace vendor-detailed data. Even though there lacks ban against sharing manifold replicas of these options in one packet, doing so would usher in vague ness of interpretation, especially if passing vendor detailed data for manifold functions. The vendor established by option 60 describes the version of option 43 that itself conveys no vendor identifier. In addition, the concatenation of manifold cases of the same option, needs by RFC 2131 and detailed by RFC [4], suggests that manifold duplicates of options 60 or 43 would not stay independent (Nydick & Liberatore, 2009). In some situations,